provide a way to flag obviously fake feedback
I posted a review once for an apartment complex that was an absolute nightmare to live in, so I get emails every time a new review is posted. After months of mostly negative reviews, there are all of a sudden four positive reviews posted this week - five-star reviews without a single complaint! This seems EXTREMELY suspicious to me - pretty flagrant "ballot-stuffing" by the management - but there doesn't appear to be any way of flagging them as likely false. You can flag it as "removeable" but that's the closest you can get. A flag for "sock puppet" would be great.
I had EXACTLY the same observation as this poster. I posted a review for Chapel Hill Apartments in Lewisville Texas a few years ago and now receive alerts every time a new review is posted. And, usually there are maybe 2-3 new reviews per month, mostly negative, then TODAY alone (11/26/2013) there are 16 new reviews, all glowing positive (except for one that was just pointing out the obvious fakeness). This property does things to prompt reviews, maybe $10 off next month's rent, or something like that. And surely they have every one of their staff fill out multiple reviews. But it really hurts the believability of reviews. Please, think of some way to penalize the fake reviews.
Andrew Bodine commented
See the comment directly below mine. Obvious fake positive reviews at Runaway Bay. They're trying to make years of horrible reviews go away through lying rather than improve that dump. The terms of service (yes, I read them) state that pretending to be someone else or misrepresenting your affiliation with an institution is not allowed, but it's impossible to report this particular violation.
Runaway Bay Columbus Ohio. I would be happy to report this site as one that appears to take bribes in the way of ad money.
Yes, this is a big problem, Ignacio Hills Apartments' management keeps leaving five star reviews, and gets any comments deleted about how suspicious it looks. The woman who's doing them is even out on a witch hunt for anybody who might be doing it. I'm tired of them artificially raising the rating. On top of that it goes against the site's tos!
They should take responsibility for the lack of tools or resources to control fake feedback. I wonder if they can be reported to the BBB for problems with their provided service. Fake feedback is not serving those who are looking at rating sites like this to help with making a decision to move to any of these apartments listed here.
Sandra E. Lewis commented
You are exactly correct! That is because management pulls some of its insider tenants or former insider tenants (and they all have 'em) to post that fishy stuff.
Brett Reynolds commented
I agree whole-heartedly with this suggestion, and have just posted a similar one of my own in hopes that something in done about this in general, and particularly about a property that has been doing exactly what is described in the suggestion. During the course of the past hour, nine reviews have been posted for River Part Apartments in Orlando FL, and all have been glowingly positive, many from free email accounts that take seconds to set up (Google, Yahoo, etc). It is not difficult to identify when one person (or an office full of them) are abusing online systems - use IP addresses and useragents to identify what computers are being used to post reviews, and disallow or flag reviews that come from the same computer during a short period of time.
Daniel Freiheit commented
This website is not going to do very well, I think, until they take bogus reviews more seriously. For my building it seems fairly obvious that six out of six reviews were fake. I haven't posted yet ;) When I went to 'report abuse', there was no place to indicate that ALL SIX were fake, no place to comment on the report either. So how will they know why I'm reporting the abuse? And I have to laboriously go through the page SIX TIMES to report? I don't think so.
Denis Hanlon commented
It seems to me that the "word" is getting out about fake reviews, which are usually pretty
easy to recognize. Obviously, though, some positive reviews are legitimate.
For whatever it is worth, the last time I responded with my REAL NAME. I have never been
a fan of anonymous.
I agree with this. This is in regards to Camden Crest in Raleigh, NC. The apartment complex is one of the worst in town. Heavy criminal activity (please refer to Raleigh PD for verification), poor maintenance, and HORRIBLE staff. Apartment ratings needs to change the way they "verify" residents. It needs to be done so that staffers and their friends cannot skew the ratings just to make it look better.
NO THAT WOULD MAKE THIS SITE = TRUE! THEY DEPEND ON FALSE FEEDS
I agree with you. After 1 bad review, one apt got 21 positive reviews in 3 weeks- 6 posted today. Obviously fake.
We can already Flag Review, and Flag Response (2012-12-11). How did you want it implemented?
Perhaps give more priority to the flag if the original poster flagged it?
Don't waste their time on this one. They need to fix the Recommended percent. I have to cut and paste all reviews into a spreadsheet to get the correct Recommended percent. But at least the Overall Rating is correct.
If this idea was shared in 2009 and nothing has been done about it.... Really?
What good are you, Apartment Ratings?
Have you heard of Yelp? They have a system of "filtering" reviews.
Why don't you contact them and learn a little something.
If there is anyone in charge of this site reading this, "beenthere1950" on Jefferson Park Apartments in Liberty, MO is FAKEEE!!! i just KNOW this is Lindsay, one of the managers that work there, and commenting on everyones bad reviews, INCLUDING MINE, and saying that we are all wrong and being ridiculous! I think they should get in trouble for writing a review and making an account on here when they knew they couldn't and it was one of the requirements on here to make a profile, and they knowingly clicked on "we are not any part of managment or ownership" or whatever it says. they know they are being a fraud. I know it's Lindsay or Rachael because beenthere1950 commented on my review saying, "Talk about liars, get your facts straight before you run your mouth !First the staff is great, they do a lot of extra things for tenants that they do not have to, it is your choice if you want to participate. Now did you give notice and leave the correct way or are you part of the problem and were asked to vacate and now you are pissed off and want revenge?? A huge drug bust, are you kidding me......not the way I heard it........ I will not pretend to know it all, but do know that anyone found with drugs or stuff pertaining to drugs is usually given a certain amount of time to vacate the property. The staff cannot monitor (and you would not want them to) everything you or your friends bring into your apartment, you would really resent that intrusion of privacy, the thing is that they react as soon as possible to any and every situation. Since the news cannot even get the facts before broadcasting and you know they are not retracting anything they said why would you believe them??? This is a good place, all places where a group of people come together will have some problems, it is human nature, you have the same thing in single family neighborhoods not all get along and the guy down the street is doing something illegal, but you do not know it, or has loud parties, does that make it a bad place to live? Come back to earth and think before you make accusations!"
it says my name in my email address, and i DID get "evicted" even though i just moved out. but how did they know that?!? because its one of the girls from the apartments!!!! take this person off please and do something about this fraudulent apartment management going on!!!! it IS ILLEGAL.
craig carter commented
Quite frankly, if you can't tell that a one sentence review with 5 star ratings flood a apt. complex after multi paragraph negative reviews have rightly slammed them. You have been "reviewing" this problem for over a year with no action. I guess it's time to find another site to look for apartment reviews if you have no integrity to police your site from obvious ballot stuffers, or you must be getting some form of kick-back from these terrible apt complexes.
Campus Suites Apartments, Student housing scam
My daughter rented a shared apartment in a 3-4 bedroom suite in 2011 for a year lease. Campus Suites is a student housing complex where the residents have a separate lease and share common areas with other residents. The room she rented was vacant for several months, and the current residents in the apartment were living there for over a year. The room came with a bed, dresser, and had a separate bathroom. My daughter is in her early 20s, honest, and trustworthy.
The room had a dresser and a bed, and the staff on hand, had her sign the lease and then check out the apartment by herself. Staff said they did not have the staff to go with her to check out the apartment with her.
The carpet was is terrible shape, dirty, and you'd think it would have been totally replaced.
The common areas were in terrible shape, couch was broken, kitchen was a mess, and I understand why this room was vacant.
My daughter needed a place, took the room, and said the room was ok on her acceptance sheet that she received from the office. The office told her to return the acceptance sheet immediately so she could start moving in. My daughter moved in, I came up the following week to bring him some items, look at the poor condition of the apartment and went to the office and mentioned the worn carpets, broken sofa, and the poor condition of the apartment to the staff. The staff just yes me, and and did not make any effort to look into my comments.
My daughter stayed at the apartment for one year as in the lease. Paid all her monthly rent on time, no late payments. I went up with her to get his stuff and return the keys at the end of her lease. We asked the staff to look at the apartment when we moved her out. They said they were too busy and would look at it in a few days. I mentioned again the poor condition of the apartment when my daughter moved out and they had no comment. We returned the keys and we left. We thought that this was the last we would hear from campus suites.
Six weeks after my son returned the key to Campus Suites, they sent my daughter a damage assessment for over $450 for replacement of carpeting, replacement of sofa, and other damages and cleaning fees. My daughter and I called the apartment managers Jessica Graves and Krstal Coleman, 765-276-7700, said they do not inspect the apartments before tenants move in, Campus Suites does not have the staffing to do that, and it is the responsibility of the tenant. Staff did not explain the importance of the form and did not explain the ramifications to my daughter. Most of the staff at college suites were college students living at college suites and working part time.
Jessica Graves the Campus Suites manager said that the took a 9 minute video of the apartment and
said the carpet was totally damaged, toilet seat broken, couch broken, and charged my daughter close to $500 in damages. If not paid, a collection would be made, and their attorney would file charges against her. My daughter paid the damages, it would cost us more money for an attorney to fight it in small claims court.
It is amazing that they could not check out the apartment with her before she moved in. They would not check out the apartment with me and her when we checked out. Also they would not respond to my comments about the apartment during his lease that the apartment was in poor shape, carpet dirty and worn. I would be curious how many other young adults are charged damages at Campus Suites and are charged $400-500.
My daughter took the apartment on good faith, Campus Suites knew the condition of the apartment. There was no pre-inspection by campus suites. They told my son with a big smile just sign the paper to accept the apartment, and we will only give you the keys to the apartment once you sign the form. After the apartment was vacated and key returned, campus suites campus suites two months later sent my daughter a damages bill for over 450 dollars. Campus Suites said they took a 9 minutes video of the apartment and sent my daughter a bill for damages. Campus suites stated that damages were not paid in 30 days they would file damages against her in court.
In retrospect, my daughter should of taken a 20 minutes video and photos of the apartment prior to signing a lease. Yes she is young, trustworthy, and vulnerably to being taken advantage of.
Campus Suites should be very proud of their management practices...... I am sure they generate funds with this practice at the end of their leases.
I am writing this.... so maybe someone reads this..... and does not get taken advantage of by Campus Suites. Renter beware...... take pictures of the apartment and video before you move in.......
Obviously, there are also those residents who don't get their way who post bogus reviews as retaliation. It goes both ways. There are definite flaws in this site.
Couldn't there still be a process in which posts could be flagged and if it reaches a certain threshold of flags have a customer service rep review the reviews so to speak? I don't think it would be out of the question to delete reviews that very blatantly come from the same source. It is common practice for sites such as Amazon, Linda, etc. to remove feedback that is clearly coming from an untrusted source.
One of those apartments are Lloyd Apartments in Alexandria VA