I suggest you ...

provide a way to flag obviously fake feedback

I posted a review once for an apartment complex that was an absolute nightmare to live in, so I get emails every time a new review is posted. After months of mostly negative reviews, there are all of a sudden four positive reviews posted this week - five-star reviews without a single complaint! This seems EXTREMELY suspicious to me - pretty flagrant "ballot-stuffing" by the management - but there doesn't appear to be any way of flagging them as likely false. You can flag it as "removeable" but that's the closest you can get. A flag for "sock puppet" would be great.

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    anonymousanonymous shared this idea  ·   ·  Flag idea as inappropriate…  ·  Admin →

    67 comments

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      • Anonymous commented  ·   ·  Flag as inappropriate

        You guys really need to figure out a way to filter who are actually renters and how are the owners and managers that are boosting positive feedback by directly posting it themselves....

      • anonymousanonymous commented  ·   ·  Flag as inappropriate

        Deerwood Meadows in Greensboro, NC has a string of obviously fake reviews to boost the rating ranging from 11/12-1/14.. Some reviews even appear in the same day. Flagging false feedback needs to happen for this website.

      • LaraLara commented  ·   ·  Flag as inappropriate

        This is what I was trying to flag, I thought I would be able to add comments before submitting but all I could say was "other" so I assume apartmentratings will be confused about what I was flagging.... I posted a negative review of 5301 Chicago Ave Minneapolis MN and then years later someone called "getrealistic" (read: the landlord) wrote a response saying how I was just ranting. When I responded to them they deleted their response and now there is a 5 star review posted. It's so obviously the landlord it's ridiculous.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Why is it still under review after all this time...It's great idea and it makes your site much more dependable. If someone flags it with suspicion of fake review then let the individual prove that they don't work for or was given something of value to post review. You have the ability to see what IPS address the comments come from.

      • chch commented  ·   ·  Flag as inappropriate

        I agree I was harassed by management, stating that they only allow positive comments and then next thing a perfect post- which is so not the situation!

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        I know for a fact that the managers at The Meadows at Cascade Park in Vancouver, WA. fake positive reviews. I've had 2 neighbors move out in the last few months because of the problems and as soon as my lease is up I'm out of here too!

      • manchickenmanchicken commented  ·   ·  Flag as inappropriate

        Bent Tree Apartments in Centreville, VA sent out a notice encouraging people to rate their apartments as part of a sweepstakes to win an iPad Mini. It seems unethical to solicit "feedback" on a third party ratings site. If they wanted to collect internal feedback they could just as easily use SurveyMonkey. This clearly seems like a case of ballot-stuffing.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I'm seeing this now for an old complex, and it makes me doubt the site. Under review? Really...and how will we know if any action is taken?

      • Anonymous commented  ·   ·  Flag as inappropriate

        I agree with the top post here, The Arbors in Murrieta, CA has been spamming this site with positive reviews for a couple months. As a result their percentage has increased by 20 points.

      • MarkMark commented  ·   ·  Flag as inappropriate

        Noticed the same exact thing, happening for the Trillium North apartment complex now.

      • Anonymous commented  ·   ·  Flag as inappropriate

        I had EXACTLY the same observation as this poster. I posted a review for Chapel Hill Apartments in Lewisville Texas a few years ago and now receive alerts every time a new review is posted. And, usually there are maybe 2-3 new reviews per month, mostly negative, then TODAY alone (11/26/2013) there are 16 new reviews, all glowing positive (except for one that was just pointing out the obvious fakeness). This property does things to prompt reviews, maybe $10 off next month's rent, or something like that. And surely they have every one of their staff fill out multiple reviews. But it really hurts the believability of reviews. Please, think of some way to penalize the fake reviews.

      • Andrew BodineAndrew Bodine commented  ·   ·  Flag as inappropriate

        See the comment directly below mine. Obvious fake positive reviews at Runaway Bay. They're trying to make years of horrible reviews go away through lying rather than improve that dump. The terms of service (yes, I read them) state that pretending to be someone else or misrepresenting your affiliation with an institution is not allowed, but it's impossible to report this particular violation.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Runaway Bay Columbus Ohio. I would be happy to report this site as one that appears to take bribes in the way of ad money.

      • Anonymous commented  ·   ·  Flag as inappropriate

        Yes, this is a big problem, Ignacio Hills Apartments' management keeps leaving five star reviews, and gets any comments deleted about how suspicious it looks. The woman who's doing them is even out on a witch hunt for anybody who might be doing it. I'm tired of them artificially raising the rating. On top of that it goes against the site's tos!

      • AnonymousAnonymous commented  ·   ·  Flag as inappropriate

        They should take responsibility for the lack of tools or resources to control fake feedback. I wonder if they can be reported to the BBB for problems with their provided service. Fake feedback is not serving those who are looking at rating sites like this to help with making a decision to move to any of these apartments listed here.

      • Sandra E. LewisSandra E. Lewis commented  ·   ·  Flag as inappropriate

        You are exactly correct! That is because management pulls some of its insider tenants or former insider tenants (and they all have 'em) to post that fishy stuff.

      • Brett ReynoldsBrett Reynolds commented  ·   ·  Flag as inappropriate

        I agree whole-heartedly with this suggestion, and have just posted a similar one of my own in hopes that something in done about this in general, and particularly about a property that has been doing exactly what is described in the suggestion. During the course of the past hour, nine reviews have been posted for River Part Apartments in Orlando FL, and all have been glowingly positive, many from free email accounts that take seconds to set up (Google, Yahoo, etc). It is not difficult to identify when one person (or an office full of them) are abusing online systems - use IP addresses and useragents to identify what computers are being used to post reviews, and disallow or flag reviews that come from the same computer during a short period of time.

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