remove the ability for properties to pin their favorite reviews to the top
There is no reason to allow properties to cherry-pick reviews that cast them in a favorable light, other than to benefit the property owners. Please instead pin the review that is deemed most helpful by the community.
3
votes
Kevin Gallagher
shared this idea
There are two concepts here.
1) We built the feature to help Community Managers feature a review they are proud of. We intend to keep that.
2) We are also working on technology which will surface the best reviews for lowest-rated and top-rated as well. User helpfulness votes will be included in that auto promotion.