change your setup for flagging reviews
When you want to flag a review, it takes you back to the list of all reviews, and then you can't give a response except other if the person posting is the landlord. The management where I live, who are horrible people, constantly post fake reviews, and if they see reviews that are negative, they write nasty things about the reviewer. It's very obvious that it's them. For example, they recently posted as a tenant and said, "i posted beautiful pics" of the property, and used the same photo that they use for their main listing! Ridiculous! It would be great if you could fix this process somehow. Thank you!
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renter commented
When tenants post negative reviews based on real information, personal experience, backed by photo evidence, there are often generic lame responses from landlords/management how they value their tenants and want to change their mind or make their situation enjoyable. What do you think they will write when they know these posts will end up in court and will be used against landlord/management??? Real responses would be "if you don't like it terminate lease and GTFO, while we rape you with fees and inconveniences. I try to flag those fake lame management responses but APARTMENT RATINGS staff don't seems to understand the idea behind those deceptive landlord tactics. Outside of www when tenants communicate with landlords/management it seems professional and courteous on paper or electronic mail. Other than that there's either no communication at all or management lies and gives attitude to tenants. Reading other posts i see this happening everywhere, not only at my location.
Another suggestion an old overpriced slum does not become a cheap affordable perfect residential paradise. When there are many negative reviews and then a sudden surge of positives and they don't even hide the fact that they are all posted on the same date or within days of each other, something is not right about the positive reviews - THEY ARE ALL PAID/FAKE!!! When APARTMENT RATINGS refuses to remove those reviews, it means this site is RIGGED and itself needs to be reviewed and audited.
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Anonymous commented
I should be allowed to specify the reason by being able to write a short statement as to why a post should be flagged. For example, other than personally identifying, "it should be flagged for defemation of character" and then you could review the post and see if it applies to a specific person.
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Anonymous commented
And, consider this flagged:
http://www.apartmentratings.com/rate/NH-Nashua-Forest-Ridge-Apartments-1312775.html
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Anonymous commented
When the user clicks "Flag review", don't display a page with a list of reviews, with radio buttons, and ask which one to flag. They've already indicated that when clicking the link. Terrible UX.
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nocolinas commented
I realize fake feedback can go both ways. But a lot of these fake reviews are only 1 or 2 sentences. I know the TOS say that the reviews are only opinions but a lot of people will put a great amount of weight on what is read on this site. I have recently been responding to obviously fake readback from Colinas Del Sol from El Paso in the last week but it would make much more of an impact if people are shown that fake reviews (in either direction) should be ignored. I suggest following those apartment complexes which decrease or increase at a rapid rate, (and I've read that quite a few of these places have experienced such inflations/deflations.) It should just be alarming to the website whenever such an event occurs. I believe in trying to keep people from wasting precious resources (such as stress and money)_when a site like this is involved. Overall if fake reviews are allowed to continue, it ultimately injures the reputation of this website and eventually traffic will slow to a mere trickle when it could be a flood if all honest reviews were the only reviews allowed. This site can be so much more if a little more control were involved in mediating the ratings. Thank You.