Apartment managers commenting on reviews
If a resident of an apartment complex leaves a negative review about a complex that is TRUTHFUL, I do not think its fair nor PROFESSIONAL for the managers of the complex to comment on that review, single the person out, and then continue to explain why this person is wrong. This is a review site. Where resents leave reviews to help other apartment hunters make their decision. If what the residents write is in fact a LIE and just someone trying to destroy the complex rep...thats one thing. But NO ONE should have to worry about what they write in fear they will get a lecture like reply from a manager. This is not a social networking site.
We have removed the “Comment” feature. Approved apartment mangers can use an official account to reply to reviews, and we encourage all review replies to be professional. However the content and tone is still up to the management company.