Separate or remove reviews from old management companies.
My apartment complex has many bad reviews for its former management company. Many of the comments, good or bad, no longer are applicable to the current state of apartment living in my complex.
Here is a link to Manager Center so you can respond to reviews and manage your community information: https://www.apartmentratings.com/manager/register/userinfo
We maintain the history of the community to show its evolution. However, you may appreciate a new rating summary we are launching in Q1 2020 which looks back at the last 12 months. We call it the epIQ grade. epIQ stands for experience and performance IQ.
We also have tools to help you cultivate reviews and reach your happy residents as well. We believe in a fully balanced view as that is highly informative to prospective residents.