Stop allowing management companies or building to manipulate the ranking via auotmated survery responses...
I STRONGLY urge you to stop allowing management companies and/or buildings to manipulate their ratings on this site via their automated surveys, these are surveys that are driven by the management companies and buildings that are "incentives-ed" for the resident to give better ratings. These are influenced surveys driven by a third party that are somehow being allowed to mass post to your site. I think if you view the reviews from some properties you will clearly note a lot of two or three sentence reviews that immediately follow a detailed bad review (they are somehow releasing these to offset bad reviews). You are essentially allowing properties to (1) bury issues by allowing them to mass release these "influenced results" from their survey as bad reviews come in, (2) allowing them to manipulate your site, and (3) artificially increase their ratings on this site.
Also apologies for the anonymous name and email but I would like to remain anonymous on this topic.
We have taken a strong stance against incentivized reviews and a practice called “Review Gating” as you described. Here is our public position:
We police the reviews submitted and will delete reviews that came from known review gating sources. We also watch out for new tricks.
Our goal is to make renting better, and games like these are not welcome on ApartmentRatings.com
Actually these results are driven by results from verified true residents. These are not picked through so the good and the bad reviews are all imported. This allows feedback to be more reliable than that of those who only want to post negative reviews. I value everyones feedback and the smart consumers will read the good and the bad and make their own judements.