It's probably hard to change it... I go through the reviews and if my experience is different I will comment on more than one so how would it work to limit posts to 1 from each IPS address? Also, I have lived places where overtime things change and so I post again. I guess I could go back to my original comment and re-edit if that is possible.
At any rate if it's possible to keep a manager honest then it has to be a good idea! It's pretty obvious from reading the reviews that some are fake pumping up the ratings. It's obvious when there is a true comment that comes through then there's a five star saying the opposite right after it. Come on we live in the same neglected older buildings and the fake one says the maintenance of the buildings are excellent...LOL
Would be nice if there is a way to stop the fake posts. The management should treat it like a report card and take the comments constructively not ignore the problems! I also think they should pay...it's like their credibility rating. You can't cheat your credit rating either. They should be happy that they are getting the benefit of the advertising if it's good, if not then they need to clean up their act.Anonymous supported this idea ·
I think that for the most part the comments are accurate and if someone had a terrible experience with you then they should be able to share it with others here. If you don't like what another person says then maybe you need to re-evaluate how you are treating residence. It seems to be a pattern that lots of promises and nicey nice before moving in and then the attitude from management changes. They know you've just signed your lease and getting out of it is costly so they are stuck all the way down to the return of deposits which more than not never end up in the mail!
If you're doing a great job others will make comment without you having to bribe them. Do the best job you can do (lots of people are counting on you) and the praise will come. I appreciate this site for the honest comments. When it's out of anger, it's obvious. You can always comment back as a manager. It's like getting a report card so if it's not what you want to hear then change your ways of how you treat all tenants.
For the managers that write their own reviews with all 5 stars of course, they seem fake and the style of writing pretty easy to see.
Consider it like an audit and do better!
Is it defamation or is that tenant expressing their opinion and experience with management. The reviews can be a jolt I am sure, if it is referring to your position but as well it can be a tool to help you correct the problems. You certainly have an option as a manager to post as the manager and explain your perspective and I am sure that if it is written without anger, that people will consider it fairly. Best not to write a fake review to offset it though because it's pretty obvious.
Why is it still under review after all this time...It's great idea and it makes your site much more dependable. If someone flags it with suspicion of fake review then let the individual prove that they don't work for or was given something of value to post review. You have the ability to see what IPS address the comments come from.