Your service cannot be properly used by honest people looking for apartments if it is being manipulated by the management offices.
I believe that management offices, like Arrowhead Landing are having employees or tenants write a positive review after receiving any negative reviews. Looking back through the listings, I find this to be a real possibility. I know from first hand experience with them that they have offered $ off of rent for tenants writing positive reviews. I had a very real and honest negative review to share with others regarding my children and I living in a mold infested apartment, due to their poor management and follow-up after having reported numerous roof leaks, and I find it strange that immediately following my complaint, there is someone to say how wonderful they are. I have documented legal proof that I could post. I think they should have a civil suit filed against them. I'm sure there are other apartments that are living with mold, as I know for a fact that many apartments have had leaks in the past, and if they didn't investigate and fix mine, I'm sure they didn't fix theirs either.
We agree.
We have taken a strong stance against incentivized reviews and a practice called “Review Gating” as you described. Here is our public position:
https://ohmyapt.apartmentratings.com/apartmentratings-prohibits-review-gating.html
We police the reviews submitted and will delete reviews that came from known review gating sources. We also watch out for new tricks.
Please use the “Report” link next to a review to report it for our abuse team to review. We remove reviews we can identify as management submissions.