Why is ApartmentRatings.com editing user reviews???
In January 2020, I posted a review for the complex that I live in. My review for the complex was great with one minor constructive criticism, but I still rated them 5/5.
However my review on your site has been SEVERLY edited, which is SUPER obvious as the response comment from the complex addresses the minor issue I had mentioned in my review (since deleted/edited out by you).
Are you editing reviews for profit or what???
Hello,
It’s rare that ApartmentRatings touches a review. Based on your description, it sounds as if your review had names which were blanked out. On each review submission page, there is this statement:
“No Personal Info
We don’t allow reviews with names, phone numbers, email or other contact info, so please avoid using it.”
We will often remove a review entirely if it’s essentially a review for a person rather than the community.
If your review was removed, we also take note of programs which some management companies use to artificially boost reputation. As a resident you may not realize that you had been steered into leaving a positive review, however we know of certain platforms like a CommunityRewards where points are often given for reviews, or survey providers which will only show links to review sites when they are confident the person surveyed will leave a glowing review. These programs do not help generate authentic feedback.
Honesty is key for ApartmentRatings, and work to ensure it as much as possible.