Current Reviews
When there is a review, you should take in account the ones for the current year. Not productive to see old reviews that have nothing to do with new year.
Hello!
Thanks for this question. We have a new metric called “epIQ” which does that and more. We look back over the last 12 months and report the reviews and Insite Surveys ratings, in addition to the response rate from managers, and how many reviews that community has been getting to calculate it.
A community with plenty of recent reviews where management responds to quickly to demonstrate their customer service level performs better.
For now, when reviews are only available older than a year, we default to the old system. We’re working on a plan to help with measuring some of the most recent reviews.
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