106 results found
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expand reviews
When reading the first few lines of a review, I'd like to have each review section expandable/collaspable instead of opening up the review in a new page.
4 votesWe continuously test new user experiences to find an overall design which satisfies most users. We may not be able to cater to each preference unfortunately.
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My bad if I overlooked but I suggest if the site can have a sort by "Ratings" functionality & export to Excel function
There's a sort by functionality on the main site, it has recommended option but no the ratings option, i suggest if the site has sort by ratings, also if the site has a number mentioned next to those green boxes for ratings, its easier to read than interpret 1/4th of box. lastly if the site has some mechanism to export data to word or excel.
4 votes -
accuracy and fairness of reviews not important
It needs to be posted on the front page of your site that you do not verify your reviews for accuracy nor do you care if they are accurate and that many if not all reviews could be false or misleading to hurt the reputation of a complex.
4 votes -
improve the text box where comments are entered.
When I use 'enter' and separate paragraphs in the text box, after posting the comment it squashes everything together without any of the spacing we take the time to put so that comments are more readible.
Ex: Reading someone's comment, I liked what they said, but had a negative impression as it seemed they had no sense of separating their thoughts intelligently and it was difficult to follow with it all strung together. I type a response relating to their content, and then found my response was spat out like a squished blob as well.
4 votesWe no longer support the “Comments” feature and it was removed.
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Delete Reviews when a property is purchased by a new owner.
Please do not include the old reviews on this site it is misleading. The property was purchased a by a new owner Avana Sunnyvale and they are getting credit for the previous owner's ratings "Eaves Sunnyvale-Avalon". This is like if I reviewed a hotel and then it was purchased by the Hilton company, same location, different place. This is misleading and should be changed. I hope that when I look at your site, your reviews are for the company that currently owns the property and not the old ones. The property is being remodeled and the management is now all…
4 votesWe maintain the history of the community to show its evolution. However, you may appreciate a new rating summary we are launching in Q1 2020 which looks back at the last 12 months. We call it the epIQ grade. epIQ stands for experience and performance IQ.
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Go back to the old website layout, pre-March 17, 2017.
The new website layout, as of March 17, 2017 is more like free advertising for the apartment complexes. This is supposed to be apartment RATINGS, so why bury the ratings at the bottom after all the floor plans and property ad slogans? And why get rid of the "recommended" or "not recommended" ratings? And why so few ratings viewable at one time?
4 votesWe continuously test new user experiences to find an overall design which satisfies most users. We may not be able to cater to each preference unfortunately.
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Remove Reviews from old companies
Remove reviews from old companies, as everything changes when a property changes management companies.
4 votesWe maintain the history of the community to show its evolution. However, you may appreciate a new rating summary we are launching in Q1 2020 which looks back at the last 12 months. We call it the epIQ grade. epIQ stands for experience and performance IQ.
Here is a link to Manager Center so you can respond to reviews and manage your community information: https://www.apartmentratings.com/manager/register/userinfo
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Remove old reviews about a complex when it's bought by a new company and changed names
For example mira
Vista ranch in lewisville spent a lot of money on fixing foundation issues and changed management3 votesWe can’t remove reviews every time the name of a property is changed or it changes ownership. Unfortunately some companies change names on properties without changing much else. Over time older reviews are phased out of the overall score for each property.
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3 votes
Thanks for the suggestion.
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Improve functionality of the 'response' feature
Why are you limited to only one response to a review? As a potential resident, I requested more info from a review - and they supplied it. So now there is no way for me to follow-up.
When you post more than one response, it transparently replaces your first one with no notification whatsoever. No warning message, it just reloads the same page with your text still in the textarea - how to know if it was even successful? How about some user feedback? If I post a response that starts a good discussion and I try and post again,…
3 votesWe removed the comment features due to abuse.
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Allow wanted ads
It might help if people could post wanted ads for what they are needing, so that they can get even more help.
3 votesWe used to offer this functionality, but it did not have enough users to be useful. Thanks for the suggestion.
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require people to post their identity
If someone is going to post something negative they should be able to back it up and be able to come forth. There are so many reviews on my property's website that contain flat out lies. How is this fair and we can't have it removed so the only thing to do is argue it, which makes us look bad. This entire website is ridiculous. Anyone can post anything about a property whether it is true or false. People should have to take accountability if they are going to post.
3 votes -
Review Responses
Include an apartment sorting option based on amount of responses to reviews. Higher amounts of responses filter to the top of a search. Or simply include a "Most Active" apartment list. Or just show an "Amount of Responses" number in the actual review bracket. Terrific site regardless of the change!
3 votesWe removed the “Comments” Section due to abuse. No longer a function on the site to add features to.
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You should remove reviews that are more than 10 years old. They don't reflect current reality, either good or bad
It's 2020, but I see reviews of my apartment building from as far back 2002. Someone expressing their displeasure about an encounter with a building manager or a maintenance issue from nearly 20 years ago is totally useless information. Even the neighborhood around a building changes over time, for better or for worse, and whatever the situation was 20 years ago has little bearing on what it is currently.
3 votesRemoving old reviews is typically requested by a property manager, and since it’s anonymous, let’s assume it is asking for removal.
Response in two parts:
1) We aren’t removing old reviews. There is valuable information in there and it can even tell a story of how the community can change for the better.
2) Our research tells us that current reviews are most relevant, so we are encouraging communities to have recent reviews and demonstrate good customer service by replying to them. To that end, we are rolling out a new calculation that summarizes the last 12 months and gives a grade rating. That is called epIQ, which stands for Experience Performance IQ. The grade will consider how many reviews a community has, the rating of those reviews, how often a manager responds to them, and how quickly that response was.
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Fifth ave. apartments in Naperville has a 100% approval rating and lots of non recommendations. Fix
Fifth ave. apartments in Naperville has a 100% approval rating and lots of non recommendations. please fix
3 votes -
Add Seven Gables in Carlisle, PA. I love my new apartment community and want to share my thoughts.
The Residences at Seven Gables is a brand new apartment community so it is not on your site yet. I would love to comment on how great everything has gone since I moved in.
3 votesPlease use this form: http://www.apartmentratings.com/rate/addcomplex
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3 votes
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Parter with me to provide blogs on your sites
I write a successful Dallas real estate blog and would like to partner with you -- email mcandace@sbcglobal.net
3 votes -
get rid of annonimous posters. everywhere else now, you need to use your name.
Anonymous is unfair to everyone and it allows people who may have not been approved for a lease to come and post a fake review.
3 votes -
Delete all previous reviews when a compelex changes ownership so they can start fresh.
Some companies manage well, others manage poorly. This makes all the difference for residents. Even more so than the buildings themselves. It isn't right for future residents to be mislead by reviews that reflect a company that no longer owns the building.
3 votesWe maintain the history of the community to show it’s evolution. However, you may appreciate a new rating summary we are launching in Q1 2020 which looks back at the last 12 months. We call it the epIQ grade. epIQ stands for experience and performance IQ.
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